Frequently Asked Questions

Open the service you want (hotel room, package, hospital, clinic, doctor, restaurant or transportation), choose your dates and options, and add it to your cart. Then go to the cart, fill in the traveller details and choose a payment option.

Yes. Every service you add stays as its own line in the cart, so you can combine accommodation, medical services, restaurants and transportation in one booking.

You can browse without an account. To complete a booking you need to sign in or create a free account, so we can send you the confirmation and keep your bookings in your profile.

Hotels, hospitals and transport providers need the name and travel document details of each traveller to confirm the reservation. We only share them with the providers you book.

Depending on the service, you can pay the full amount online, pay a deposit online and the rest later, or pay on arrival. The options available for your order are shown at checkout.

Prices can be shown in US Dollars (USD) or Egyptian Pounds (EGP). Use the currency selector at the top of the page; your order is charged in the currency you selected.

Card payments are processed by our payment provider over an encrypted connection. Nooraq does not store your card number.

Cancellation and change terms depend on the provider and the service you booked. Contact us with your order number and we will help you with the provider.

Yes. Nooraq is available in English and Arabic. Use the language selector at the top of the page to switch.

Create a provider account from the sign-up page, choose your provider type, then complete your application and upload the required documents in the Application Center.

Our team usually reviews complete applications within 3 to 5 business days. If a document is missing or needs a correction, we will tell you what to fix and you can resubmit.